Christmas Delivery Guaranteed - Terms & Conditions


Christmas Delivery Information

Order your Christmas Gift today and get it delivered anywhere in the world for FREE. To guarantee delivery in the UK by Christmas, orders must be received before 1pm on Thursday 22nd December 2016*. Orders placed before 1pm on 23rd December will be shipped for delivery on Christmas Eve but we cannot guarantee this service

To guarantee delivery internationally anywhere by Christmas, orders must be received up to 09:00 AM on or before Monday 19th December 2016 *. Orders placed before 1pm on 21st December will be dispatched on a priority service but pre-Christmas delivery cannot be guaranteed.

Whilst not guaranteed, orders will still be accepted after this date and every effort will be made to deliver prior to Christmas.

During this busy period, we cannot guarantee specific delivery dates or times and are not able to advise recipients of impending deliveries. It is therefore very important to complete the Delivery Instructions box (e.g. If not found here, in please leave the package with neighbor mentioning the full address of neighbor also) and to provide a contact number at the delivery address.

*We do guarantee pre Christmas delivery but wont be responsible for any parcel stuck with your resident country customs.


Our customer service line will operate normal hours during the run up to Christmas 9:00am – 17:30pm (Monday to Friday).

Please contact our customer service team if you have any questions at all with regards to your Christmas order. You can also reach out to us via phone by calling at 08456800857


Extended return’s policy - For Christmas gifts purchased after 24th November, customers will have up until Friday 13th January 2017 to make any returns.

Please visit our main Delivery and Returns page and T's and C's for details of our standard policies.